Delivery Information

Here’s a draft for Delivery Information tailored for Tembea Holdings Ltd’s online store:

Delivery Information
Last updated: 23 January 2025

At Tembea Holdings Ltd, we are committed to ensuring that your shopping experience is seamless, including the safe and timely delivery of your orders. Below are the details about our delivery process:

1. Delivery Options

We offer the following delivery options:

a. Standard Delivery

  • Delivery time:  3–5 business days
  • Cost:

b. Express Delivery

  • Delivery time:1 business day.
  • Cost: 

c. Same-Day Delivery

  • Available for orders placed before 12 PM.
  • Cost: Kampala.

d. Pickup Option

  • You can collect your order from our warehouse in Busega and Kisekka Market.
  • Cost: Free.
  • Pickup times: "Monday to Friday, 9 AM to 5 PM".

2. Delivery Areas

We currently deliver to locations within Uganda. For deliveries outside Uganda, please contact us at deliveries@tembea.shop to discuss shipping arrangements.

3. Delivery Timeline

  • Orders are processed and shipped within 12 – 72 hours after payment confirmation.
  • Delivery timelines may vary depending on your location and the chosen delivery option.

4. Tracking Your Order

  • Once your order is shipped, you will receive a tracking number via email or SMS.
  • Use the tracking number to monitor your shipment’s progress online.

5. Delivery Terms

  • Address Accuracy: Ensure that the delivery address provided is accurate and complete. Tembea Holdings Ltd is not responsible for delays caused by incorrect or incomplete addresses.
  • Missed Deliveries: If a delivery is missed, our team will contact you to arrange redelivery. Additional charges may apply.
  • Ownership and Risk: Ownership of the products transfers to you upon delivery.

6. Delivery Issues

If you encounter any of the following issues, contact us immediately:

  • Damaged Package: Check the package upon delivery. If damaged, report it to the delivery personnel and contact us within 24 hours.
  • Wrong Order: If you receive the wrong item, notify us within 48 hours.
  • Lost Package: If your package does not arrive within the expected delivery time, contact us for assistance.

7. Contact Us

For questions about delivery or to track your order, contact us at:

Tembea Holdings Ltd
Email: info@tembea.shop
Phone: 256 786476480
Address: Nsaggu Wakiso