Privacy Policy

Here’s a tailored Privacy Policy for Tembea Holdings Ltd’s online store:

Privacy Policy
Last updated: [Insert Date]

At Tembea Holdings Ltd ("we," "our," or "us"), your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, services, and online store.

By using our website, you consent to the practices described in this policy.

1. Information We Collect

We may collect and process the following types of information:

a. Information You Provide Directly

  • Account Information: Name, email address, phone number, and shipping/billing address when creating an account or placing an order.
  • Payment Information: Card details or other payment data provided at checkout.
  • Feedback and Support: Messages you send us via email, contact forms, or customer support.

b. Information Collected Automatically

  • Device Information: IP address, browser type, operating system, and device type.
  • Usage Data: Pages viewed, time spent on the site, clicks, and navigation patterns.
  • Cookies: Data stored on your device to improve your experience (see our Cookie Policy).

c. Information from Third Parties

  • Payment processors (e.g., to confirm transactions).
  • Marketing platforms (e.g., social media or advertising providers).

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Communicate with you about your account, orders, and promotions.
  • Provide personalized recommendations and improve user experience.
  • Monitor website performance and troubleshoot issues.
  • Comply with legal obligations.

3. Sharing Your Information

We do not sell your personal information. However, we may share your data with:

  • Service Providers: Payment processors, shipping companies, and IT service providers.
  • Advertising Platforms: To deliver targeted advertisements (e.g., Google Ads, Facebook).
  • Legal Authorities: If required by law or to protect our legal rights.

4. How We Protect Your Information

We use industry-standard measures to secure your data, including encryption, firewalls, and secure servers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

As a user, you have the following rights:

  • Access: Request a copy of your personal data.
  • Correction: Update or correct inaccurate information.
  • Deletion: Request deletion of your data, subject to legal or contractual obligations.
  • Objection: Opt-out of marketing communications or data processing.

To exercise your rights, please contact us at [Insert Contact Email].

6. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies independently.

8. Updates to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the "Last Updated" date.

9. Contact Us

For questions or concerns about this Privacy Policy or how your data is handled, contact us at:

Tembea Holdings Ltd
Email: info@tembea.shop
Phone: +256 786476480
Address: Nsaggu Wakiso