Terms & Conditions
Here’s a comprehensive draft for Terms and Conditions for Tembea Holdings Ltd’s online store:
Terms and Conditions
Last updated: 23 January
Welcome to Tembea Holdings Ltd’s online store! These Terms and Conditions ("Terms") govern your use of our website, products, and services. By accessing or using our site, you agree to comply with these Terms. If you do not agree, please refrain from using our services.
1. Definitions
- "We," "our," and "us" refer to Tembea Holdings Ltd.
- "You" or "User" refers to the person accessing or using our website and services.
- "Website" refers to [Insert Website URL].
2. Eligibility
To use our services, you must:
- Be at least 18 years old or have parental/guardian consent.
- Provide accurate and complete information when creating an account or placing an order.
3. Account Registration
- You are responsible for maintaining the confidentiality of your account credentials.
- You agree to notify us immediately of any unauthorized use of your account.
- We reserve the right to suspend or terminate accounts for violations of these Terms.
4. Products and Pricing
- All product descriptions, images, and prices are subject to change without notice.
- Prices are displayed in Uganda Shillings and include applicable taxes unless stated otherwise.
- While we strive for accuracy, errors in pricing or product details may occur, and we reserve the right to correct them.
5. Orders and Payment
- By placing an order, you confirm that the information provided is accurate and complete.
- Payment must be made at checkout using the payment methods provided.
- We reserve the right to reject or cancel orders for reasons including stock unavailability or suspected fraud.
6. Shipping and Delivery
- Delivery timelines are estimates and may vary based on your location.
- You are responsible for providing the correct delivery address. We are not liable for delays or issues caused by incorrect information.
- The risk of loss passes to you upon delivery.
7. Returns and Refunds
- We offer a "15-day return policy" for eligible items.
- Returned items must be unused, in their original packaging, and accompanied by proof of purchase.
- Refunds will be processed to the original payment method. Shipping fees are non-refundable unless the return is due to our error.
8. Intellectual Property
- All content on this website, including logos, images, text, and designs, is owned by Tembea Holdings Ltd and protected by copyright laws.
- You may not use, reproduce, or distribute our content without prior written consent.
9. User Conduct
By using our website, you agree not to:
- Violate any applicable laws or regulations.
- Use our website for unauthorized or fraudulent activities.
- Upload or transmit harmful or offensive content.
- Interfere with the operation of our website.
10. Limitation of Liability
- We are not liable for any indirect, incidental, or consequential damages arising from your use of our website or services.
- Our total liability is limited to the amount you paid for the products or services in question.
11. Indemnification
You agree to indemnify and hold harmless Tembea Holdings Ltd and its employees from any claims, damages, or expenses resulting from your violation of these Terms.
12. Third-Party Links
Our website may include links to third-party websites for your convenience. We are not responsible for their content or privacy practices.
13. Changes to These Terms
We reserve the right to update these Terms at any time. Changes will be posted on this page with the "Last Updated" date. Continued use of our website constitutes acceptance of the updated Terms.
14. Governing Law
These Terms are governed by the laws of the Republic of Uganda. Any disputes will be resolved in Ugandan courts.
15. Contact Us
For questions or concerns about these Terms, contact us at:
Tembea Holdings Ltd
Email:info@tembea.shop
Phone: 256 748476480
Address: Nsaggu Wakiso